Shipping & Deliveries
The Oak Barrel delivers parcels all across Australia and though a global pandemic has certainly created some new challenges we're being and flexible and reactive as possible to make sure parcels get to your as quickly and safely as possible.
We use a number of post and courier providers - all with their own strengths and weaknesses - to ship our products. We're dispatching products daily and have a firm grasp of which services to use in pretty much every situation.
However, if you have a preferred carrier or any questions - feel free to put those instructions in the order notes, send us an email, or give us a call on (02) 9264 3022.
GETTING YOUR PARCEL QUICKLY & SAFELY
Here are some tips that will help us get your delivery to you. Your time should be spent sharing great drinks, rather than watching tracking updates after all.
BUSINESS HOURS ADDRESS
- Please provide a business hours address where someone over the age of 18 will be able to receive the parcel.
- Because of the pandemic, many delivery services are defaulting to 'authority to leave' if no-one is home. Please provide clear instructions on a safe place to leave your parcel, or clearly state NO AUTHORITY TO LEAVE if that is the case.
- Depending on the situation, couriers or Australia Post may return deliveries to us if they cannot guarantee the parcel will be left with someone over the age of 18. Delays and fees may apply in that case.
- If you are getting a delivery to a unit, town-house, gated community or similar, please leave clear and detailed instructions that we can pass onto our partners.
- Finally, and this goes without saying, please triple check that your address is correct and free of accidental typos!
- Although our average is one-to-two working days, please allow five working days for standard courier deliveries to east coast metro locations – Sydney, Melbourne and Brisbane.
- Our rural delivery averages are three-to-five working days, but please also allow for up to ten working days in the current environment.
- We have parcels collected every weekday.
- We offer $10 flat case rates for deliveries to east coast metro locations, Sydney, Melbourne and Brisbane. Delivery prices for other locations will be automatically generated at checkout.
SYDNEY METRO SAME DAY
We offer a $15 per case same-day shipping service, for orders placed before 10am Monday-to-Friday, excluding public holidays. This service is only available for the Sydney CBD and Metro area and will appear as ab option at the checkout if your postcode is valid.
If you have any questions, please contact us.
CLICK & COLLECT
The Oak Barrel provides a free click-and-collect service for our Sydney CBD store. Items bought during business hours will be available for same-day collection, usually within the hour.
We will notify you if there are any delays for your click-and-collect order.
OVERSEAS ORDERS FOR DELIVER IN AUSTRALIA
If you are buying products from overseas for delivery within Australia, please enter your international address into Billing Address and the local Address into Shipping Address at the Checkout.
Please indicate any specific instructions in the ‘Order Comments’ section of the checkout.
Unfortunately we do not currently offer international shipping.
If you have any questions, please feel free to contact us.